Meatboxes
Shipping of meat boxes is £12.99 to the mainland UK and will be delivered using a Next-Day service via APC Overnight. We aim to ship on a Tuesday with delivery on Wednesday.
You must also be available to receive your Crouchlands delivery on the date and time that it is due, Crouchlands will not accept any liability for deliveries left on door steps or out in the open if you are not available to receive them, nor will we accept responsibility for erroneous or incomplete address details provided when ordering.
DO NOT try and re-arrange a fresh meat delivery for another day, doing so will mean that your parcel will be disposed of. This is a fresh item and is delivered on a strict 24 hour service with no re-delivery attempt options available. This is part of the terms of carriage set-out by APC.
If you give this as a gift, please let the recipient know that it is coming. Crouchlands cannot be held responsible for failed deliveries due to recipients not being available or contactable.
You must supply a contact number for the recipient so that delivery updates can be sent, or in case APC need to contact you concerning your delivery and to provide you with your delivery slot.
Meat boxes are not available in some highland postcodes, channel Islands, IoM and NI due to the lack of a next day delivery option so unfortunately, we cannot deliver to the following postcode areas:
AB31-56, BT, EI, FK17-21, GY, JE, IM, IV, KV27, KW0-17, PA20-78, PA15-99, PO30, PH15-50, TR21-25, ZE.
Orders are processed on a Monday, collected by APC on a Tuesday and delivered to you on a Wednesday.
Fresh meat orders are delivered in temperature controlled boxes with cool packs which should keep your order at the right temperature for up to 48hrs.
Returns
In the unlikely case you receive a box with damaged treats or you are unhappy with your order in any way, please contact sales@crouchlandsfarm.co.uk and we will resolve it as soon as possible.
Please remember we aim to keep our site updated with all new brands we partner with. However, these partnerships are always changing, expanding and improving, so your box may be slightly different from the images or brands listed on our website.
When you email sales@crouchlandsfarm.co.uk, please include your full name, customer reference number, and what the issue is. We aim to reply to any emails within one working day. We will resolve your issue or provide a returns slip – whichever is most appropriate.